~ HELPFUL INFORMATION ~

We make every effort for our guests to have a carefree stay and make the checking in and checking out process quick and easy. Additional information concerning our Terms and Conditions, Safety Policies and answers to FAQs can be read below.

Arrival

When you arrive please report to reception in the first instance where one of our friendly staff will be on hand to check you into your room and answer any questions you may have between 1:30pm and 10pm. When you make a booking or at check-in we will ask you for a credit card and pre-authorisation of the card. This is just to ensure that any cancellations, damages, telephone calls or no-smoking policy breaches may be paid for. Please note that the card which is pre-authorised may be used for multiple room charges if the booking was made in a sole guest’s name.

Cancellation Policy

We really hope you’ll come and stay with us but if you need to cancel for any reason then you can do this any time up to 48-hours before your arrival date, at no cost. Please be sure to inform us of any full or partial-stay cancellations (for example if you decide to stay just 2 nights but booked for 3) before 11am two days prior to the start of your booking. If we don’t receive notice of your cancellation within this time limit then your credit or debit card will be charged for one nights’ stay per room booked in your name. Please be aware: NON-REFUNDABLE OFFERS must be paid for at the time of booking and no refund will be made should the booking be modified or cancelled. This policy overrides the above Cancellation Policy.

Check in / Check out

Check-in is from 1:30pm and we kindly ask that you vacate your room by 11am on the day of your departure. If you don’t check out by this time then an extra night’s rate will be payable. If you’re unable to check-out by 11am because of circumstances beyond your control, please seek help from reception. If you know in advance that the above timings will not suit your needs, please contact the hotel to work out other possible options which may be able to be planned in advance of your arrival/departure.

Damage to the apartments/ loss of keys

If you or any guest staying in the apartments booked in your name should cause damage to the property or lose an apartment key then these charges must be settled at the reception prior to your departure.

Guest Entry

We hope all of our guests have a relaxed and enjoyable stay at the Embassy Apartments and with that in mind, we reserve the right to refuse entry to any guest who behaves in an inappropriate way. This includes a guest or guests, being under the influence of drugs and/or alcohol, abusive behaviour towards staff or other guests, aggression, or unacceptable dress. For the safety of all of those residing with us we may ask a guest behaving in this manner to leave the apartments if a disturbance is caused. Should we remove a guest on these grounds we will not give a refund.

Group Bookings

The Embassy Apartments do not except stag/hen parties or large groups. Should you wish to make a group booking of over 7 people, please contact us prior to making a booking.

Loss / Damage

The Embassy Apartments is not liable for the loss or damage of any guests property during their stay caused by the misconduct or negligence of a guest or an act of God. Please use in-room safes at your own risk and be aware that the establishment is not responsible or liable for any damage to guest vehicles whilst staying with us.

Pets

For your safety and well-being we do not allow pets on the premises with the exception of guide dogs.

Reserving a hotel room

Our official website is the only booking platform where best rates are guaranteed. Bookings can be made swiftly and easily online, by telephone, fax or email. Should you find that your preferred dates are not available through our online system, please telephone the hotel to access real-time availability. You can pay a deposit for your room should you wish to but it is not vital to secure a booking. We accept cash in sterling (GBP), all major debit and credit cards or cheque with your banker’s guarantee card.

Smoking

So that all of our guests are able to enjoy their surroundings we impose a strict no-smoking policy in all areas of the hotel (including the use of e-cigarettes). Should a guest smoke in their room or self-catering apartment a £100 fine will be charged to their pre-authorised credit or debit card to cover the cost of cleaning and fumigating.

Telephones

Telephones are available in all of our rooms for your benefit and calls are charged at 20p + VAT per unit for local calls. International call rates may vary. All charges are to be paid prior to your departure.

Where are the Embassy Apartments?

We’re just 20-minutes’ walk from the city centre and 10 minutes’ walk to the centre of the bustling and chic West End. The Hydro, SECC, bars and restaurants of Finnieston are on our doorstep.

Is there a gym?

No, but your booking allows you to half-price entry to Virgin Active Finnieston (£5). Please contact reception for more information.

Kids allowed?

Yes! We welcome little ones at our hotel – if you need a cot or a high chair please just request this with reception prior to booking. We charge a nominal fee for cot hire (£9.00).

Accessibility?

There are stairs leading to our entrance and also between apartments and reception, please ask us before booking to see which apartments are available which may best suit your needs.

Can I get online?

Free Wifi is available throughout the apartments and complimentary PC use at Ambassador hotel reception so you will be able to stay connected throughout your holiday.

Latest Check-In?

The latest check-in time we have is 10pm.

Where to visit?

Check our Your Stay pages and Blog for local information, or go down to reception where one of our employees will be happy to make some recommendations.

Where to eat?

Please see our Your Stay Pages or Blog for more details, or ask at reception for further information..

Should I bring the car?

We have a free onsite carpark for our guests.

Is my stuff safe?

In–room safes are provided for your use – please see our Terms and Conditions concerning our liability policy.

Can I smoke?

Our no-smoking policy strictly prohibits smoking (including the use of e-cigarettes) in every area of our apartments.